Networks and Applications

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Monitor, detect and manage public safety network and infrastructure incidents before they become catastrophic

In today’s public safety communications environment, agencies are implementing new technology at a breakneck pace—which all need oversight and management to ensure reliability and continuity of operations. IP-based networks exist in a constant state of change—requiring expansion, patching, hardware and system upgrades and more—on an ongoing basis. Because of this and the time and staff required for network administration, public safety leaders struggle with keeping their network operating at optimal levels of performance while simultaneously managing the spiraling costs of maintenance and support provided by vendors.

MCP 's public safety network management and monitoring services reduce an agency's time burden because we manage, monitor, detect and manage network incidents on their behalf. These services can help clients realize significant IT cost-savings while increasing reliability, efficiency and security.

MCP supports public safety IT networks and applications including, but not limited to

  • Internet-Protocol (IP) networks including emergency services internet protocol networks (ESInets)
  • Virtual private networks (VPNs), local area networks (LANs), wide area networks (WANs) and virtual local access networks (VLANs)
  • Microwave and radio systems

MCP’s network management offering will help you:

  • Establish a single point of accountability for incident and network management, problem identification and issue resolution with one vendor-independent advocate
  • Rely on 24x7 dedicated staff with intimate knowledge of your network requirements
  • Implement best practices based on IT standards including ITIL, APCO, NENA and TFOPA
  • Transition towards a true “public-safety” grade public safety system
  • Mitigate risks associated with cyberattacks
  • Detect, troubleshoot and alleviate the risk associated with network interruptions
  • Realize a potential reduction in IT expenditures while increasing reliability and security

A broad offering of public safety network management services

  • Network assessments to exposure vulnerabilities on the IT system and network redundancy
  • Security assessments that identify an organization’s risk for security issues
  • IT support assessments that evaluate internal and vendor support processes
  • Monitoring and management services that monitor, detect and respond to incidents on the network and IT infrastructure

MCP Lends Expertise to Implement and Manage Automatic License Plate Reader System in Southeastern PA

With MCP’s commitment and expertise, SEPARTF is able to operate a model ALPR program that makes the region a safer place.

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NG911: A New World for PSAP Network Maintenance and Management

The IP-based, broadband-enabled systems and networks being implemented in PSAPs will require a completely different approach to 911 network management than what is used today.

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Florida County Gains Real-Time 911 Network Visibility with MCP’s Co-Managed IT Platform

Lee County, FL Department of Public Safety 911 officials gain 24/7 visibility into their 911 network with one, simple-to-use platform that helps ensure their network is functioning at a high level of reliability.

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Cobb County, GA Drives Radio System Vendor Service Excellence with MCP’s Support

Working with MCP, Cobb County radio system officials were able to reduce the annual maintenance expenses associated with the P25 radio network as well as achieve more in terms in support for less.

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How to Navigate the Complexities of Vendor Management in Today’s Public Safety Environment

Today’s average public safety agency has more than 30 different vendor agreements to manage. Learn strategies to help public safety agencies navigate the complexities associated with today’s increasingly complicated vendor environment.

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