Next Generation 911 Networks

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The Most Talented Team of Next Generation 911 Experts in the Industry

At Mission Critical Partners, we view Next Generation 911 (NG911) as a journey, one in which the public safety answering point (PSAP) environment continually evolves with new technologies, applications, processes and expectations. With our extensive experience planning, design, procurement and implementation everything NG911-related, our project teams have the expertise to recognize the short-term and long-term impacts an NG911 architecture will have on your system and PSAP operations. We’ll also help you realize maximum value from your technology investments. We’ve helped build a NG911 roadmap on the federal, state, regional and local levels.

Latest Thinking

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View all of our insights on Next Generation 911

What you can expect from partnering with MCP for Next Generation 911

  • A clearly-defined plan, roadmap and methodology that brings your Next Generation 911 vision to reality
  • A smoother NG911 transition—more than fifty percent of MCP's experts come from the PSAP and understand the unique challenges NG911 implementation brings
  • Expertise about how NG911 influences the entire emergency communications system—not just the technology aspect, but the equally important operational, human, policy, governance and funding standpoints
  • Greater clarity navigating the day-to-day operations and management your 911 networks and systems
  • More value from your technology and system investments

Key Areas of Next Generation 911 Expertise

  • Master planning (capital plan, operational impact, schedule and governance)
  • State and national policy development
  • 911 and Next Generation 911 funding audit and analysis
  • Concept of Operations and feasibility studies
  • Cloud-hosted services design
  • Text-to-911 support


  • Policy routing rule analysis
  • Next Generation GIS system design and implementation
  • Data management and standard operating procedure development
  • Procurement support and implementation management (CPE, ESInet, i3 core functions)
  • 911 system convergence and integration

FirstNet and NG911 Convergence: Maximizing the Potential of These Game-Changing Networks

Read this report from MCP CEO Kevin Murray on why FirstNet and NG911 convergence should be a priority for public safety.

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PSAP and 911 Operations: How NG911 and FirstNet Will Impact Operations

Learn about how MCP predicts the 911 center will evolve with the emergence of the data made possible by FirstNet and NG911.

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The Theory of ‘Diffusion of Innovations” and Next Generation 911

In this report, we adapted a well-known theory, the Diffusion of Innovations” to help depict our prediction of how we expect NG911 adoption to take place.

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Next Gen 911: A Mission Critical Transformation for Today’s 911 System

Learn about why a coordinated approach to Next Gen 911 is best, and the first steps an agency should take in order initiate their Next Gen 911 transition.

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South Carolina Wireless Location Integrity Testing

When these counties in South Carolina were experiencing a large volume of misrouted 911 calls, they turned to MCP to help them resolve their wireless location issues.

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The Technical Evolution of the 911 Center in an NG911 and FirstNet Environment

Learn about the range of technical impacts PSAPs will need to address to enormous capabilities of the NG911 and NPSBN platforms.

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