Imperial Valley, CA Outlines Path to PSAP Regionalization with MCP Study

April 23rd, 2018

Posted In: Consulting, Facility & Operations Planning

MCP Helps the Imperial Valley Communication Authority Pursue PSAP Regionalization

“With MCP’s help, we’ve identified the issues and challenges that stand between us and a successful regionalization effort. Now that we know it could work for us, we need to determine how we make it a reality and execute on that plan.”

Mark Schmidt
Emergency Communications Project Coordinator
Imperial County Communication Authority, Imperial County, California

Challenge:

Imperial Valley, California, is served by four public safety answering points (PSAPs) that provide call-taking and dispatching services for the Imperial Valley. The Imperial Valley Communications Authority (IVECA), in conjunction with the San Diego County Regional Communications System , provides public safety voice and data communications to more than 200 local, state and federal agencies in San Diego and Imperial counties.

The County’s PSAPs were already sharing technology resources, but wanted to figure out if sharing services also made sense in terms of staffing and maintenance costs.

How MCP Helped:

MCP teamed with IVECA to conduct a feasibility study that laid the groundwork for MCP’s recommendations and an initial plan for moving forward with regionalizing the County’s PSAPs, and produced a report for IVECA that outlined:

  • current condition benchmarks
  • an assessment of existing technology
  • projected call volumes and workloads in a regionalized PSAP
  • projected staffing levels needed to meet call volumes and workloads
  • potential PSAP consolidation models, as well as new organizational and governance structures

Results:

MCP delivered the report to the IVECA executive board in April 2017 that identified the issues and challenges that stand between the IVECA and a successful regionalization effort, helping demonstrate to the organization a methodical approach for moving forward with PSAP regionalization in order to accomplish operational and staffing efficiencies, and ultimately, reduce costs.

Download the case study