The Evolution of the Emergency Communications System

April 9th, 2018

Posted In: Consulting, Facility & Operations Planning, Network 9-1-1, Next Generation 911 Networks

The Evolution of the Emergency Communications System

The evolution of emergency communications systems and response efforts in public safety answering points continues, but needs to accelerate to take advantage of emerging opportunities. In this whitepaper, we examine the critical factors affecting future evolution, and the key actions needed to accomplish it.


The public safety sector and emergency communications has reached an inflection point. Technology has evolved dramatically, and the needs and expectations of the public served by PSAPs have evolved as well. Data has overtaken voice in terms of importance. As a result, PSAPs need systems that are capable of leveraging the enormous amount of data is that already available, yet inaccessible today. Legacy call-handling equipment equipment that has existed for the last 50 years needs to be replaced with new equipment capable of processing calls and data originating from digital, Internet-Protocol (IP)-based devices.

This whitepaper explores the factors driving the need for PSAP evolution, and provides insights into how to accomplish it. Some of the driving factors of the emergency communications system’s evolution includes:

  • Roughly 70 percent of 911 calls are placed from digital, IP devices
  • Next Generation 911 (NG911), along with the nationwide public safety broadband network (NPSBN) being implemented by FirstNet will bring situational awareness and operational efficiency to new levels, especially if they are integrated
  • More than 10 billion sensors are in place today and are generating data today. These sensors generate a tremendous amount of data that would have a seismic impact on emergency response
  • Social media represents a tremendously effective, yet virtually untapped resource resource

To learn more about what’s required to evolve the emergency communications system, PSAPs and telecommunicators will need to look and behave very differently than they do today.

Learn more by downloading this whitepaper.