PSAP and Public Safety Operations

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Advance technology. Maintain seamless operations. These are top priorities for public safety leaders and elected officials. Mission Critical Partners provides professional services for public safety operations and facilities. Our services help organizations enhance their emergency response capabilities without putting their current system at risk. Through our depth of experience, and with our independent and vendor-neutral approach, we significantly reduce our client’s technology expenses and provide greater confidence their efforts will have positive, lasting results.

Latest Public Safety Operations Thinking

Social media and emergency response: the challenge with leveraging social media data

Data and how it will change the public safety communications landscape [webinar]

'A' player traits and how to spot them using a pre-screen interview

CAD-to-CAD: our experts weigh in

Four tips to avoid a failed public safety IT project

What you can expect working with Mission Critical Partners

  • A highly functioning and efficient public safety answering point (PSAP) and/or emergency operations center (EOC)
  • A high performing team of communication and dispatch center professionals
  • Best-in-class public safety technology, tools and processes that meet today’s needs while anticipating future requirements
  • Improved operations for effective emergency response
  • Significantly cost-savings on public safety technology procurement of upwards of 15 - 25 percent

Learn more about our public safety and EOC facility and design services

Public Safety Operations Services

  • Operations consulting and staffing studies
  • Facility planning services
  • Technology procurement and implementation for CAD, RMS, CPE, AVL, logging, recording, license plate readers, body-worn cameras and more


  • Consolidation and shared services
  • Strategic and executive-level consulting
  • Professional development and mentoring

MCP Lends Expertise to Implement and Manage Automatic License Plate Reader System in Southeastern PA

With MCP’s commitment and expertise, SEPARTF is able to operate a model ALPR program that makes the region a safer place.

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FirstNet and NG911 Convergence: Maximizing the Potential of These Game-Changing Networks

Read this report from MCP CEO Kevin Murray on why FirstNet and NG911 convergence should be a priority for public safety.

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PSAP and 911 Operations: How NG911 and FirstNet Will Impact Operations

Learn about how MCP predicts the 911 center will evolve with the emergence of the data made possible by FirstNet and NG911.

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The Evolution of the Emergency Communications System

To evolve emergency communications systems, PSAPs and telecommunicators need to start thinking and acting very differently than they have historically. This whitepaper discusses what actions need to occur in order for that to take place.

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Imperial Valley, CA Outlines Path to PSAP Regionalization with MCP Study

The Imperial Valley Communications Authority and the San Diego County Regional Communications System teamed with MCP to investigate whether PSAP regionalization would help them achieve operational and staffing efficiencies.

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MCP Helps Fort Myers PSAP Resolve a 911 Staffing Crisis

After completing a staffing assessment and by embracing the concept of workforce optimization, the Fort Myers 911 Center was able to solve its staffing issues and improve operations and performance.

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