Operations Consulting

Advance technology. Maintain seamless operations. These are top priorities for public safety leaders and elected officials. Mission Critical Partners provides public safety consulting services for public safety operations and facilities. Our services help organizations enhance their emergency response capabilities without putting their current system at risk. Through our depth of experience, and with our independent approach, we reduce our client’s technology expenses and provide greater confidence their efforts will have positive, lasting results.

What you can expect working with Mission Critical Partners:

  • A highly functioning and efficient public safety answering point (PSAP) and/or emergency operations center (EOC)
  • A high performing team of communication and dispatch center professionals
  • Best-in-class public safety technology, tools and processes that meet today’s needs while anticipating future requirements
  • Improved operations for effective emergency response

Key areas of expertise

Technology procurement and integration services
Realize greater value and operationalize new technology faster (computer aided dispatch, records management system, customer premise equipment, automatic vehicle locater, logging, recording, license plate readers, body-worn cameras and more)

Public safety facility design and planning services
Better utilize your PSAP and/or emergency operations center or construct a new one.

Consolidation and shared services consulting 
Explore if a shared services or regionalized model would enhance cooperation, collaboration and information-sharing among PSAPs and jurisdictions and help you deliver enhanced service to your community.

Strategic and management consulting
Implement a strategy that positions your organization today, and for the long-haul.

Emergency operations consulting
Improve your service and navigate change. Maximize organization effectiveness while planning for the future.

Training and professional development services
Build and manage a high-performing public safety organization.


Whitepaper: A checklist for securing public safety answering point facilities, personnel and data
Explore a few best practices designed to keep public safety facilities, the people that work in them, and the data they work with, safer by downloading this whitepaper.

Guide: Selecting the right regional computer-aided dispatch (CAD) technology model for your agency
The public safety industry is moving towards regionalization of public safety technology. Download this guide to learn about different regionalization models and the advantages and disadvantages of these approaches.

Whitepaper: Why body-worn cameras should be on the radar screen of every law enforcement agency
Learn what public safety leaders need to know to be successful when implementing body-worn camera technology at their organization.

Success Stories

SEPARTF Automatic License Plate Reader Program

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Wayne County, NC

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North Central Texas Council of Governments

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