Network 9-1-1

  • MCP Helps San Francisco Define a Strategy for an Advanced Call-Handling Solution

    With MCP’s guidance, San Francisco Department of Emergency Management implemented a new, state-of-the-art 911 call-handling system that paves the way for Next Generation 911.

  • The Evolution of the Emergency Communications System

    To evolve emergency communications systems, PSAPs and telecommunicators need to start thinking and acting very differently than they have historically. This whitepaper discusses what actions need to occur in order for that to take place.

  • “911 telecommunicator training takes center stage in many states” – Urgent Communications

    911 telecommunicator training takes center stage in many states New laws to address inconsistent and inaccurate 911 dispatcher training standards beginning to appear Originally Posted in Urgent Communication By Nancy Pollock and Glenn Bischoff Across the state of Idaho, hiring and training standards for 911 telecommunicators (call-takers and dispatchers) always have been both voluntary and inconsistent.

  • South Carolina Wireless Integrity Testing

    MISSION CRITICAL PARTNERS HELPS SOUTH CAROLINA COUNTIES RESOLVE WIRELESS LOCATION INTEGRITY CHALLENGES Download the Case Study BACKGROUND Wireless location is one of the biggest priorities for any public safety answering point (PSAP). The inability to accurately locate an emergency caller makes it intrinsically more difficult for telecommunicators to determine the appropriate response to an incident.

  • State of Minnesota Next Generation 9-1-1

    CLIENT: State of Minnesota SERVICES PROVIDED: Next Generation 911 Network Services CHALLENGE: In 2009, as part of its ongoing efforts to meet the needs of its public safety partners, the Minnesota Department of Public Safety (DPS) began to explore ways to implement a statewide Next Generation-capable IP network to its 112 PSAP locations across the

  • Texas Commission on State Emergency Communications (CSEC)

    CLIENT: Texas Commission on State Emergency Communications (CSEC) SERVICES PROVIDED: State-level ESInet Planning Assistance CHALLENGE: The Texas Commission on State Emergency Communications (CSEC) is the state agency responsible for the administration of statewide 9-1-1 service implementation. CSEC is authorized by statute and funded to coordinate the development, implementation and management of an interconnected, state-level Emergency Services Internet Protocol (IP) network (ESInet).

  • Memphis Police Department, Tennessee

    CLIENT: Memphis Police Department, Tennessee SERVICES PROVIDED: Video Systems Technology Implementation CHALLENGE: Memphis, with a population of over 672,000, is the largest city and the second largest metropolitan area in the state of Tennessee. The Memphis Police Department (PD) has over 2500 officers deployed between two districts. Dispatching the closest properly equipped units to incidents in the minimum amount

  • Pennsylvania Emergency Management Agency (PEMA)

    CLIENT: Pennsylvania Emergency Management Agency (PEMA) SERVICES PROVIDED: EOC Facility Technology Integration Services Emergency Management Technology Integration Master Plan and Integration Services Plan and Best Practices Development to Optimize Existing Capabilities NG9-1-1 Implementation Support CHALLENGES: The Pennsylvania Emergency Management Agency (PEMA) has unique requirements for continuity of operations, survivability, sustainability and real-time information sharing with agencies inside