Texas Commission on State Emergency Communications (CSEC)
adminmcp911 June 4th, 2015
Posted In: Network 9-1-1
SERVICES PROVIDED: State-level ESInet Planning Assistance
CHALLENGE: The Texas Commission on State Emergency Communications (CSEC) is the state agency responsible for the administration of statewide 9-1-1 service implementation. CSEC is authorized by statute and funded to coordinate the development, implementation and management of an interconnected, state-level Emergency Services Internet Protocol (IP) network (ESInet). Phase I is the first of several phases intended to culminate in the vision that is the Texas Next Generation 9-1-1 (NG9-1-1) Emergency Communications System.
As part of the NG9-1-1 planning process, the Commission staff recognized the need for experience–based assistance in facilitating the planning process and advising staff. It contracted with MCP to provide that assistance, specifically as it relates to updating the Commission’s NG9-1-1 Master Plan; developing the technical specifications for the Phase I Statement of Work (SOW); and providing business case analyses. The Commission also requested assistance in obtaining stakeholder input into the planning process and in developing cost estimates for use in the budgetary process. As part of the implementation of Phase I of the State-level ESInet, MCP is providing subject matter expertise (SME) support for CSEC and its systems integrator.
SOLUTION: MCP began by arranging and facilitating a meeting with key stakeholders—i.e., representatives of the regional planning commissions (RPCs), emergency communications districts and the Department of Public Safety—to inform them of the approach being considered and to get their input into the process of planning and developing the state-level ESInet. A follow-up meeting was held with the RPCs to get specific input into the planning for Phase I of the state-level ESInet. MCP developed updates for the Texas NG9-1-1 Master Plan and developed a Business Case Analysis for Phase II of the ESInet implementation. In addition, as part of the Phase I implementation, MCP is working to facilitate adoption of standards, developing technical and functional requirements, and performing a Phase I participant readiness assessment. MCP is responsible for stakeholder communications through delivery of regular briefings at 9-1-1 Grantee Workshops and develops and distributes a bi-monthly newsletter for the RPC Executive Directors and 9-1-1 Coordinators.
KEY RESULT: Based on the input received in the stakeholder meetings and in coordination with Commission staff, MCP developed specific deliverables and alternatives to further the planning process. During the Phase I implementation, MCP is acting as a partner and advocate for CSEC, working closely with CSEC’s systems integrator vendor, and continues to share information with a broad stakeholder group to ensure that stakeholders are well-informed on project status. As this project progresses, the Commission is benefitting from MCP’s industry-leading, hands-on NG9-1-1 implementation expertise as it moves this project from concept to reality.