Cobb County Radio Vendor Network Maintenance Contract Negotiation

March 6th, 2017

Posted In: Featured Works, Lifecycle Management Services, Public Safety Radio, Wireless & Broadband

CLIENT: Cobb County, Georgia (Atlanta–Sandy Springs–Roswell, Georgia Metropolitan Statistical Area)

SERVICES PROVIDED: P25 Radio Vendor Network Maintenance Contract Negotiation

“MCP helped us negotiate a very large vendor support agreement. They were thorough, professional and excellent to work with. Through their efforts, we experienced significant savings on our support, operational improvements and a stronger agreement than we started with.”

~Tracy Roberts, Radio System Manager, Cobb County Georgia

CHALLENGES: Looking to lower expenses without sacrificing support, Cobb County began exploring the possibilities of renegotiating their P25 radio maintenance agreement with the vendor. They wanted to better understand the services, terms and conditions, and the associated costs included. With limited knowledge of how their fees compared to similar sized systems in the public safety sector, they sought assurance they were paying a fair price for the support provided.

SOLUTION: The County teamed with Mission Critical Partners (MCP) and, together, the two organizations created a mutually-acceptable process for vendor communication. Committed to finding cost-saving opportunities, the Cobb County–MCP team sought clarification from the P25 radio vendor on the proposal and its components. After conducting a fair market pricing assessment and completing a data-driven analysis, they outlined a negotiation plan that included more favorable cost targets, enhanced required system performance reports and improved activity tracking.

KEY RESULT: The vendor revised their contract to include terms that would help the County achieve more in terms of support for significantly less money. Unnecessary expenses were eliminated, reducing the overall lifecycle costs associated with their P25 radio system and network. With their newly-negotiated savings, the County covered their MCP fee and had additional dollars they could allocate towards other improvements. They plan to continue their work with MCP building a strategic technology roadmap that will help them better plan for future system upgrade investments.


Tracy Roberts
Radio System Manager

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