PSAP and 911 Operations: How NG911 and FirstNet Will Impact Operations

November 27th, 2017

Posted In: Facility & Operations Planning, Facility Design and Programming, Next Generation 911 Networks

The Impact of FirstNet and NG911 on 911 and PSAP Operations

The Nationwide Public Safety Broadband Network (NPSBN), being implemented by FirstNet, and Next Generation 911 (NG911) will generate new forms of data communications that will enable 911 PSAP telecommunicators to make better informed decisions when dispatching first responders.

The Impact on 911 and PSAPs

Because the NPSBN and NG911 are Internet Protocol-based, broadband enabled platforms, they will generate new forms of data for PSAPs and 911 centers. This new data will enable telecommunicators to make better informed decisions regarding processing calls and dispatching emergency response personnel and resources.

This whitepaper discusses the profound operational changes that Public Safety Answering Points (PSAPs) and Emergency Operations Centers (EOCs) must make in order to take advantage of the new capabilities of these new communications systems.

Download the whitepaper